The Tools You Need To Succeed

Parki is an online business intelligence tool that gives tourist park owners and operators the information they need to make informed decisions.

We combine information from popular cloud-based accounting systems (Xero, Quickbooks Online and MYOB) with Newbook and RMS's property management data together with Google’s website analytics to present detailed insights on tourist park business performance.

 

Perfect for Groups
Specifically configured for tourist parks, we provide the insights you need to run your business. View all your parks’ financial, accommodation and website performance in the one location.  View your group as a whole, or drill-down to the performance of an individual park with our interactive dashboards and insightful reports.

 

Four Modules
There are four modules to the Parki suite, Financial Insights, Accommodation Insights, Website Insights and Industry Insights.  Users can subscribe to one or all four of these modules. To use Financial Insights, you will need to be on Xero, Quickbooks Online or MYOB AccountRight Live. To use Accommodation Insights, you will need to be on RMS or Newbook and to use Website Insights, your website will need to be tracked by Google Analytics. Our benchmark data draws on industry trends.

 

Other Systems & Custom Reports
The parki.cloud platform is highly configurable. If your organisation uses software systems that are not already supported, we may be able to identify a custom solution for you in consultation with your finance and IT departments.

Managed by BDO, a world-class professional services firm comprising a global network in 162 countries represented in every State in Australia, we are able to customise the standard parki.cloud platform to suit your unique reporting requirements.

 

Automated Notifications
A summary of key business statistics and measures are automatically generated and sent on to your inbox. These notifications can be sent on either a daily or weekly basis.

 

Reports
Below is a detailed summary of all reports available through the Parki suite.

This Week is a report made available through the Accommodation Insights module.  It is an operational, summarised dashboard of booking activity within the Park, drawing on data captured through the Park’s property management system.

Data refreshes automatically every night with compatible property management software and displays details of the Park’s current week performance.

Measures

  • Bookings placed this week (compared to same week last year)
  • Nights booked this week (compared to same week last year)
  • Occupancy this week
  • Average Daily Rate this week
  • Revenue per Available Room this week
  • Bookings by staff member this week
  • Discounts given this week by discount category
  • Arrivals and departures by day this week

Filters

  • These measures can be filtered by the following criteria
  • Week (which week of data you would like to view, going back 5 weeks)
  • Park (showing the group in aggregate or an individual park)
  • Category (showing all categories or enabling a selection of categories - e.g. standard cabins)

Booking Trend is a report made available through the Accommodation Insights module.  It presents details on the average nightly rate and average occupancy (on a weekly basis) for the past 9 months. This dashboard also shows a pipeline of bookings placed with a planned arrival date over the coming 3 months, providing insight into future occupancy and tariff rates within the park or group.

Much like a weather forecast, details of the range between the lowest and highest average weekly occupancy and nightly rate will be displayed. Booking data refreshes automatically every night with compatible property management software. 

Reports can be filtered by type (e.g. all cabins), by category (e.g. standard cabins) or by all categories in all parks within the Group. Once the desired filter has been applied, trend information on monthly average occupancy and average nightly rate over the past 3 years will also be displayed.  Once applied, these filters will adjust all reports on the dashboard.

Measures

  • Average nightly rate, average occupancy and forward bookings (weekly summary) for the past 9 and future 3 months
  • Highest and lowest weekly average nightly rate and average occupancy over the past 12 months
  • Occupancy: Financial Year to Date
  • Average Daily Rate: Financial Year to Date
  • Taking per Site: Financial Year to Date

Filters

These measures can be filtered by the following criteria

  • Park (showing the group in aggregate or an individual park)
  • Tooltip detail (either based on Park or Category)
  • Trend (show either occupancy, nightly rate or forward bookings)
  • Type (filter by cabins, powered site or unpowered sites)
  • Category (showing all or a selection of available categories within the park / group)
  • Date Range

Revenue Trend presents details on the Revenue per Room available including and excluding GST. This metric allows you to gain an understanding of the daily and occupancy rates for various locations. Booking data refreshes automatically every night with compatible property management software. 

Reports can again be filtered by type (e.g. all cabins), by category (e.g. standard cabins) or by all categories in all parks within the Group. Once the desired filter has been applied, trend information on monthly average occupancy and average nightly rate over the past 3 years will also be displayed.

Measures

  • RevPAR on a weekly or monthly basis
  • Revenue: Financial Year to Date
  • RevPAR: Financial Year to Date

Filters

These measures can be filtered by the following criteria

  • Park (showing the group in aggregate or an individual park)
  • Tooltip detail (either based on Park or Category)
  • Trend (show either occupancy, nightly rate or forward bookings)
  • Type (filter by cabins, powered site or unpowered sites)
  • Category (showing all or a selection of available categories within the park / group)
  • Date Range

Booking Source helps identify where guest bookings are coming from. Switch between viewing the guest booking method or a guest booking map, that breaks down where your guests have booked based on their postcode.

Filter by measures such as category or booking placement and sort by either the number of bookings generated or revenue generated for a given period. Using these metrics will help you understand your strongest and weakest booking source performers, identify how guests are engaging with your business and where your guests are coming from.

Measures

  • Number of bookings per month
  • Number of bookings broken down into booking sources
  • Number of bookings in comparison to the same time last year
  • Guest booking location (displayed as a map)
  • Top booking sources and top booking locations (postcode) for a given period

Filters

These measures can be filtered by the following criteria

  • Measure
  • Park (showing the group in aggregate or an individual park)
  • Category (showing all or a selection of available categories within the park / group)

 

Feedback is made available through the Accommodation Insights module.  It is an analysis of responses to exit surveys collected through the Park’s property management system.

Insights are presented on the Park’s net promoter score and other measures, such as cleanliness, friendliness, and overall enjoyment.  Results for the current month are compared with the average over the past 12 months to determine whether feedback during the current period is on par, exceeding or below usual customer feedback received. 

Data refreshes automatically every night with compatible property management software.

Measures

  • Total Survey Responses
  • Total Average Review Score
  • Total Survey Response Rate
  • Guest Enjoyment (Net Promoter Score)
  • Average Survey Review Score
  • Number of Survey Responses over Time
  • Common Survey Response Sentiments (common themes among what guests are saying)

Filters

These measures can be filtered by the following criteria

  • Park (showing the group in aggregate or an individual park)
  • Category (showing all categories or enabling a selection of categories - e.g. standard cabins)
  • Exist survey completion date
  • Survey Scores (ratings left either 0 - 10)
  • Survey Written Sentiment (filter by written reviews that use positive or negative language)

Website draws on data collected through Google Analytics to identify trends in the performance of the park’s website traffic. 

Website activity is measured by pageviews and sessions. A pageview is an instance of a page being loaded (or reloaded) in a web browser. Sessions is a group of interactions one user takes within a given timeframe on your website. Most of our analysis in the Website report is based on session activity.

Our measures include tracking the number of sessions by month, location city, source by referral (e.g. Yahoo, Trip Advisor, Google), page visited (e.g. about_us, homepage, pet_friendly) and length of time on the page.

Multiple websites for a group of parks can be tracked in aggregate or individually through a filter.

Measures

  • Total Website Sessions
  • Average Session Length
  • User Growth (over the last year)
  • Website Bounce Rate
  • Website Traffic Sources
  • Website Traffic from City
  • Most Popular Landing Pages
  • Sessions Over Time
  • Most popular web pages (ranked, based on pageviews)

Filters

These measures can be filtered by the following criteria

  • Date range
  • Report type (Popular Pages vs Sessions Over Time)
  • Park

Profitability is a report made available through the Financial Insights module.  Drawing on data captured through the park’s bookkeeping software, this report identifies the profit or loss of the group as a whole (bringing together multiple entities), or an individual park.

The financial performance of the park (or group) is then compared either to budget or to the business’ performance during the same period last year.

This report identifies income and expenses by account, the variance (to budget or the same period last year) by account and presents other profitability measures such as the return being generated from assets controlled by the park and the profit received per guest by month.

Data refreshes automatically every night with compatible bookkeeping software and displays details of the current and previous 12 months’ financial performance.

Measures

  • Profit/Loss (compared to budget or the same period last year)
  • Return on assets
  • Income and expenses by account
  • Variance to budget or same period last year by month and by account

Filters

These measures can be filtered by the following criteria

  • Park (showing the group in aggregate or an individual park)
  • Comparison (Last Year vs Budget)
  • View Type (Transactions or Variance)
  • Financial Year
  • Month (allowing a selection of all, or any month over the past 12 months)

Cash Flow allows to you to view the cash flow for your business. Identify where cash is arriving and leaving your business across a financial year or broken down into monthly time frames.

Cash flow is identified and broken down into operating and non-operating costs. Key measures at the top of the dashboard also indicate total Cash In, Cash Out and Net Cash Flow.

Measures

  • Net Cash Flow
  • Cash In
  • Cash Out
  • Cash Flow Breakdown

Filters

These measures can be filtered by the following criteria

  • Financial Year
  • Month
  • Park

Income & Expenses is a report made available through the Financial Insights module.  Drawing on data captured through the park’s bookkeeping software, this report presents further granularity to identify favourable and unfavourable income and expense variances by account.

These reports can be setup to either report actual results against budget, or if budgets are not available, the same period last year can be used to provide an indication of the overall direction and trend in financial performance of the business. 

Through applying available filters, income and expense results can be viewed in in aggregate as a group, combining multiple parks, or can be analysed at a more granular level by park and by account.

Data refreshes automatically every night with compatible bookkeeping software and displays details of the current and previous 12 months’ financial performance.

Measures

  • Income (Financial Year to Date)
  • Last Year's Income (Financial Year to Date)
  • Difference (This Year vs Last Year)
  • Income Variance (Financial Year to Date)
  • Transaction Details
  • Income Variance by Account

Filters

These measures can be filtered by the following criteria

  • Park (showing the group in aggregate or an individual park)
  • Account View (filter by various accounts)
  • Financial Year
  • Month (allowing a selection of all, or any month over the past 12 months)\
  • Income or Expense Report
  • Comparison (Budget or Last Year)
  • Detail View (Account Variance or Transactions)

Profit and Loss allows for the conventional viewing your profit and loss statement for the current period. View profit and loss on various account categories for a given time period, with a breakdown on the specific  account where profit and loss is occurring.

The report also allows you to view the profit and loss for the given time frame against either the previous year or the account budget. The report also illustrates the difference between the two.

Measures

  • Profit and Loss Statement

Measures

  • Park
  • Date Range (flexible measure, allowing you to view any given time frame)
  • Comparison Metric (Last Year or Budget)

Using Accommodation takings data captured through the CaravanStats platform, we are able to provide detailed occupancy information for cabins, powered sites and unpowered sites by month and by state.

We combine this industry average occupancy data with booking results captured for your park through Newbook.

Using both data sources, we are able to plot the average performance of your cabins, powered sites and unpowered sites together with each category of accommodation in your park, for instance, “Standard Cabins”, comparing occupancy results to your park’s average as well as the industry average in your state on a monthly basis.

Measures

  • State industry average occupancy by cabins, powered sites and unpowered sites
  • Your park’s average by cabins, powered sites and unpowered sites
  • Your park’s difference to the state average
  • Average monthly tariff rates for each category of accommodation in the park

Filters

  • These measures can be filtered by the following criteria
  • Month
  • State (option to present the industry average for different states)
  • Park (showing the group in aggregate or an individual park)

Industry Average Comparison uses the power of big data captured through the Parki platform to present industry trends on average costs involved in running your park or group.

This industry average data presented is an aggregate of all financial information captured through the Parki platform, with quality controls put in place to ensure outliers are removed and all trends are completely anonymised. 

This report can be used to compare the financial performance of your park with industry average trends in the following categories:

  • Other Income
  • Profit from Holiday Homes
  • Admin Expenses
  • Advertising & Commission Expenses
  • Depreciation & Amortisation
  • Employment Expenses
  • Guest Consumables & Supplies
  • Interest Charges
  • Non-Accommodation Supplies
  • Rates & Taxes
  • Rent & Hire
  • Repairs & Maintenance
  • Telecommunications & Business Systems
  • Utilities
  • Waste Removal

Industry trend data is available on a financial year basis, commencing from FY17.